Shipping & Returns

Shipping Policy

Shipping Policy - Fast and Reliable Delivery for Your Convenience

At ASTEIR LLC, Hypetapp is committed to providing a seamless and enjoyable shopping experience, including efficient and reliable shipping services. Please review the following details regarding our shipping policy:

1. Order Processing Time:

Orders are typically processed within 1-3 business days from the date of purchase. Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods:

We offer various shipping methods to accommodate your preferences. During the checkout process, you can choose from standard, expedited, or express shipping options based on your location and urgency.

3. Shipping Costs:

Shipping costs are calculated at checkout and are based on the selected shipping method, delivery destination, and the weight of the items in your order. Any applicable customs duties or taxes are the responsibility of the recipient.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.

5. International Shipping:

Hypetapp proudly offers international shipping to customers around the world. Please note that delivery times for international orders may vary based on customs clearance and local postal services.

6. Shipping Restrictions:

Certain items may be subject to shipping restrictions based on their size, weight, or specific shipping regulations. Please review the product details and shipping information before completing your purchase.

7. Order Delays:

While we strive to deliver your orders promptly, unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact delivery times. We appreciate your understanding in such situations.

8. Address Accuracy:

Please ensure that your shipping address is accurate and complete to prevent any delivery issues. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you have any specific inquiries about shipping or require assistance with tracking your order, please contact our Customer Care team at info@hypetapp.com.

Thank you for choosing Hypetapp. We appreciate your trust, and we are committed to delivering your orders with care and efficiency.

Return & Exchange Policy

Return & Exchange Policy - Hassle-Free Returns and Exchanges

At ASTEIR LLC, Hypetapp strives to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, please review our Return & Exchange Policy below:

1. Eligibility for Returns:

We accept returns for items within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiate a Return:

To initiate a return, please contact our Customer Care team at returns@hypetapp.com. Provide your order number, details of the item you wish to return, and the reason for the return. Our team will guide you through the return process.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

5. Exchanges:

If you wish to exchange an item for a different size or color, please contact our Customer Care team at exchanges@hypetapp.com. Our team will assist you in processing the exchange and guide you on any additional costs.

6. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at returns@hypetapp.com with photos of the damaged or defective product. We will arrange for a replacement or refund.

7. Non-Returnable Items:

Certain items, including final sale or clearance items, gift cards, and personalized or customized products, are non-returnable.

8. Refund Processing Time:

Refunds may take some time to process, and the processing time may vary depending on your payment method and financial institution.

For any further assistance or inquiries related to returns and exchanges, please contact our Customer Care team at returns@hypetapp.com.

Thank you for choosing Hypetapp. We appreciate your business, and we are here to ensure your satisfaction with our products.

Sincerely,

ASTEIR LLC - Hypetapp Team